Privacy Policy
The privacy of your personal information is a priority for us at Ripples Investing & Consultancy Services Pty Ltd (RICS Pty Ltd) and its Australian subsidiaries (together, RICS Pty Ltd, Sustainability Ledger, we or us). We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we are committed to complying with the Privacy Act’s requirements for collecting and managing your personal information.
1. Dealing with Personal Information
When you make contact with Sustainability Ledger, you usually have to identify yourself by providing your personal information. We may not be able to do business with you or answer your inquiry if we are not able to identify you.
2. The kinds of information we collect and hold
Depending on the type of service relationship you have with us, we may collect and hold a range of different kinds of personal information about you. This may include your name, current address, telephone number, email address, utility billing/consumption information, appliance usage information, and information about the services provided to you.
3. How we collect your personal information
Directly from you : We collect this information from you during sign-up or subscription to our services either via our mobile apps or website. Unless it is unreasonable or impracticable to do so, we try to collect your personal information directly from you. We may also contact you through our website, by social media, by telephone, through letters and emails, or in person.
From third parties : We may also collect personal or utility/ billing information about your account from third parties, including our agents or utility providers, retailers, or suppliers, with whom we have business relationships.
4. Why we collect your personal information
We collect your personal information so we can identify you to provide customized resource efficiency services to you as described in the relevant Collection Statement.
5. When we disclose your information to or collect your information from a third party
6. How we hold and keep secure your information
We store information in different ways, including in hardcopy and electronic form.
Our security safeguards include:
7. Our websites
The cookies are used to:
8. Accessing and correcting your information
9. How to make a complaint
10. Children’s Privacy
The Sustainability Ledger platform / application / website (software) does not allow anyone under the age of 18 to create an account. However, children or teenagers between the ages of 13-18 living in the same home address, may be granted access to their parents' or guardians' Sustainability Ledger account as co-users, but no personal data about them is collected. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.
11. How to contact us
You can contact us :
12. Changes to our Privacy Policy
When we change our Privacy Policy, we update it on our website and mobile applications. Visit our website regularly to review our Privacy Policy for changes.
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